Few organizations can match the knowledge and dedication that is offered by Clare's Dealer Support Team. Our team brings years of experience with not only Clare's products, programs, and services, but also are well versed on smart home technology including security, CCTV solutions, and more. Today, we'll walk through all of the technical support resources available to you.
The gleaming responses we have heard from our dealers about Clare's support staff are inspiring. While our support team is more than capable of answering your questions and helping you troubleshoot system issues, we would like to take this moment to let you know about the additional resources available to you, so you to skip the call queue altogether!
Clare's Knowledge Base:
The Knowledge Base is the greatest source of always-available information. Here, you can quickly search and access all of our published documentation, installation guides, integration notes, release information, and much more. We even created a quick access "Help" button in the Install Assist App that takes you straight to the knowledge base!
Here are some of our most commonly referenced support documents you can share with your team:
- Honeywell Lyric Thermostat Integration Notes
- Honeywell Wi-Fi Thermostat Integration Notes
- Liftmaster & Chamberlain MyQ Garage Door Integration Notes
- Z-Wave Best Practices Guide
- Z-Wave Troubleshooting and Maintenance Guide
Clare Dealer Training Modules:
Another great source of information are the dealer training modules. Your technicians can quickly reference previous training modules they've completed whenever a challenge arises. As always, dealer training is a free resource available to all technicians and Clare dealers.
Tech Tuesdays With Jerry:
Clare's Tech Tuesday videos are packed with relevant information created for installers out in the field. Jerry Bulda is one of our many leading experts on Clare products, systems, and services. In the videos, Jerry often covers best practices on a wide-range of topics including Z-Wave, installation processes, home networking, troubleshooting steps, maintenance and more. This information is extremely valuable to technicians. We hope you'll share it with yours!
Need help with an issue that is not covered by the above resources?
Be sure to Contact Us!