You may have recently received a communication from Chamberlain regarding myQ®, stating that they will be disabling myQ integration with Clare systems starting on March 18th, 2024. As a result, myQ-enabled garage door control, status, notifications, automation, and third-party monitoring of connected devices through Clare will no longer function after that date.
This announcement was unexpected and contrary to our agreement with Chamberlain to provide myQ integration at no cost to Clare customers. Unfortunately, deprecation actions by Chamberlain aren’t unique to Clare, and similar actions have apparently been taken towards other major platforms in recent months.
In response to this situation, and to mitigate potential future disruption and unpleasant experiences for users, we have turned off the ability to add new myQ integrations using the ClareHome App while we explore alternative solutions to integrate Chamberlain garage door openers. Additionally, Clare offers integrations with other garage door opener products, including Genie’s Aladdin Connect platform.
We understand that integration between Clare and myQ goes beyond just convenience--users rely upon this integration for essential security, control, and security monitoring of their homes and businesses. Chamberlain’s decision to disable the integration puts customers at risk and is not acceptable. We will continue to encourage Chamberlain to address these concerns, including continued access for current customers, and facilitate a solution for future customers.
We will continue to encourage Chamberlain to abide by their commitments to provide the MyQ integration at no cost to Clare customers. Should you wish to contact Chamberlain directly about their decision, we would suggest contacting the customer support team through their Contact Us page or by calling +1-800-528-9131.
We know you may have concerns regarding how this will affect your home automation and security. We have prepared a couple of frequently asked questions for your reference. You can get additional status updates and information on this development by following the link HERE.
FAQs
Clare is in the process of raising concerns with Chamberlain regarding the planned depreciation of the Clare-MyQ integration. In the event that Chamberlain reverses its decision, Clare will provide an update to its customers. The following FAQ provides information in the event that Chamberlain disables the Clare-MyQ integration.
Q: My Clare system uses Chamberlain/Liftmaster/myQ, how does this affect me?
A: Unfortunately, on March 18th, 2024, you will see your Chamberlain/Liftmaster/myQ Garage Door control tile in your ClareHome app and ClareOne Panel (and legacy Clare system) appear as an offline device. You will not be able to interact with the tile apart from removing it from your home screen in the ClareHome app and ClareOne panel.
You can press and hold on the tile to open the tile control menu and selecting Remove to remove the tile.
Q: Will my automation, scenes, and schedules that feature Chamberlain/Liftmaster/myQ Garage Door Openers continue to function through Clare?
A: No. Any scenes that feature Chamberlain, Liftmaster, and myQ services will either skip device operation or fail to function altogether.
Q: Does this affect any of my other system integrations or devices?
A: No. This should not affect any other third-party device integrations or other garage door openers such as Overhead Garage Door, Genie's Aladdin Connect, or Z-Wave Linear Garage Door openers. The only device that will cease to operate are Chamberlain/Liftmaster/myQ connected garage door openers.
Q: Can I still control my garage door?
A: Yes. You should still be able to manually control your garage door opener through your physical remote control button or using the myQ application and service.
Q: Are there any alternative methods to integrate Chamberlain myQ garage doors into a Clare system?
A: We are investigating other integration methods. At this time, we do not have further information to share, but will do so as we are able to.
Q: How can I provide feedback to Chamberlain on this issue?
A: You can contact Chamberlain through their Contact Us page or by calling +1-800-528-9131.
Last Updated: 02/22/2024
