A recent End User License Agreement released by Honeywell may cause your Honeywell Total Connect Comfort (TCC) Thermostat to appear as offline and non-functional in your ClareHome App.
If you are experiencing this problem, please log into your Honeywell Total Connect Comfort (TCC) account and accept the new End User License Agreement (EULA). The EULA should be displayed as soon as you log in. Your thermostat should become functional soon after you accept the EULA.
How to Fix:
- Navigate to the Honeywell TCC Website: https://mytotalconnectcomfort.com/portal.
- Log into your TCC account, the new EULA will display after logging in.
- Read the agreement, select the checkbox, and then tap Accept.
- Your thermostat should now be online and functional in the ClareHome App.
NOTE: If the thermostat remains offline, further troubleshooting may be required.
If you require further assistance, feel free to contact our ClareCare Technical Support Team.