---
title: Important Notice Regarding HEOS Speakers
description: A recent HEOS update may have broken your HEOS speaker streaming services in the ClareHome App.
image: https://www.clarecontrols.com/hubfs/Blogs/Infostream%20Blog/Blog%20Graphics%202019-HEOS%20bug.jpg
---

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# Learn Home Automation and Security

### Important Notice Regarding HEOS Speakers

by [Clare Controls](https://www.clarecontrols.com/learn/author/clare-controls), on Apr 19, 2019 4:51:03 PM

![Blog Graphics 2019-HEOS bug](https://www.clarecontrols.com/hs-fs/hubfs/Blogs/Infostream%20Blog/Blog%20Graphics%202019-HEOS%20bug.jpg?width=300&name=Blog%20Graphics%202019-HEOS%20bug.jpg)A recent HEOS update released by Denon may have duplicated your HEOS speaker icon in the ClareHome App.

**Symptom**  
Non-functioning devices are indicated by a red **( ! )** next to the HEOS speaker icon in the ClareHome App space.

**Temporary Fix**

1. Open the **My Devices** page in the ClareHome App
2. Select the **Music** group from the list
3. Tap the **"+"** icon next to each of the duplicated devices
4. Open the Home page, the music icons which do not display the red **( ! )** are the working devices

**Long Term Fix  
**Denon will be releasing an update to reverse the issue sometime in the next week and the unusable icons will be removed over the next two to three weeks.**  
**

We sincerely apologize for any inconvenience this may have caused.

---

**Questions?**  
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help@clarecontrols.com  
Mon-Fri: 8 am to 8 pm EST

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