Learn Home Automation and Security

Important Notice Regarding HEOS Speakers

Blog Graphics 2019-HEOS bugA recent HEOS update released by Denon may have duplicated your HEOS speaker icon in the ClareHome App.

Non-functioning devices are indicated by a red ( ! ) next to the HEOS speaker icon in the ClareHome App space.

Temporary Fix

  1. Open the My Devices page in the ClareHome App
  2. Select the Music group from the list
  3. Tap the "+" icon next to each of the duplicated devices
  4. Open the Home page, the music icons which do not display the red ( ! ) are the working devices

Long Term Fix
Denon will be releasing an update to reverse the issue sometime in the next week and the unusable icons will be removed over the next two to three weeks.

We sincerely apologize for any inconvenience this may have caused.

We're here to help!

US: 941.315.2273
CA: 844.360.4816
Mon-Fri: 8 am to 8 pm EST

Topics: clarehome app important notice heos by denon heos bug