Clare Autumn Update: Now Available!

Clare_Autumn_2021_Release_Notes_Now_Available_v2
Our Autumn update includes many new features, improvements, and bug fixes for the ClareHome App, ClareOne platform, and FusionPro backend. Additionally, this update enables alarm reporting over IP, central station periodic testing, custom zone names, and more. Please reference the full release notes below for more info.

Table of Contents:

ClareOne

FusionPro

ClareHome

Resolved Issues

 

ClareOne_v5

Central Station Periodic Testing

Set up a central station signal test which can be triggered manually (Test 601) or scheduled to run periodically every day, week, or month (Test 602). The date and time will be displayed for the last scheduled test sent.

Central Station Signal Test for Sensors

You can now test to ensure security sensor signals are being delivered to the central station. This will create an event that will be sent to the central station letting it know the panel is in "Test Mode", and allow the installer to trip each sensor and verify that the configured alarm report code is sent to the central station. When in "Test Mode", any sensor that is tripped will skip any entry delay settings and will not trigger the siren.

The installer will need to verify that the alarm report code was sent to the Central Station.

To enable testing go to Installer Settings >  System Test > Sensor Test.

Note:  Your central station must also be in test mode to prevent false alarm reporting. 

IMPORTANT NOTE: If the "Sensor Alarm Delivery Test" is set to "OFF", the sensor test page will operate is it did previously, allowing the installer to verify the sensors get triggered on the panel without generating an alarm. Be aware that the "Sensor Test" page under "User Settings" does not provide the "Sensor Alarm Delivery Test" feature.


Central Station Alarm Reporting over IP

We have improved the Alarm Reporting Number (ARN) feature used by the ClareOne Panel to now allow IP-based alarm transmissions. The Alarm Reporting Number is normally used by the panel to send alarm event data over a phone line between Clare Cloud servers and your selected central station.

With this new feature, you can configure up to two IP-based transmission methods as well as a phone number with central stations that support this feature. If both an IP and phone transmission method is configured, alarm reporting will attempt to send over IP first. If this method fails, the alarm will fall back to sending over the phone communication method. If only one method is set up, that will be the only method attempted to send the alarm report.

This update will not only allow for additional alarm reporting methods, but will allow for faster and more reliable delivery of alarm reporting when using IP reporting to the central station.

FAQ: How do I convert my existing alarm reporting numbers?

We've made converting your existing alarm reporting numbers very simple. Simply edit your company settings and go to Alarm Reporting Numbers under the Company Settings. There you will find an Update button which will convert your list of ARNs to the new Central Station receiver number feature. The next time you configure a ClareOne device for security monitoring, you will see the Central Station receiver number available instead of the ARNs. If you choose not to upgrade to the new central station feature, you can continue to use ARNs and alarm delivery will continue to work.

Central Stations also come with the benefit of being globally editable. This means if you need to update any information in a Central Station, update it once and all devices configured to use that Central Station will receive the update; no need to update each security device. That being said, any changes made to a Central Station should be thoroughly tested to verify that alarms are successfully delivered to the central stations after the change.

FAQ: How does this affect my existing accounts and devices configured with an ARN?

Existing devices configured to send alarm events using ARNs will continue to function as they did with no need to upgrade if you do not wish to. You may choose to convert your ARNs to use the new IP-based reporting with supported central stations.

Important Note: One of the benefits of upgrading to the new Central Stations feature is the ability to update all of your customer accounts to use the new receiver number once you make the switch. If you choose not to update to the new Central Station feature, any changes that are made to an account ARN/Receiver number will not be carried over to your other accounts. You will need to manually update the setting in the Service Plan under Monitored Services to use the updated number


Customize Zone Names

We have added the ability to create custom zone names when adding or editing a zone. Please note, the panel will not annunciate custom zone names. You can still select zones from the pre-populated list which support voice annunciation.

When typing into the sensor name field, a list of "canned" zone names that match the characters will be displayed which can be selected and auto-filled. You will be notified upon saving if the zone name you input does not support voice annunciation.

Updated Advanced Zone Settings Text

The "Takeover" setting label text has been updated to "External Contact" and values changed to "External" or "Internal" for added clarity. The "External Contact" setting has also been added to FusionPro. 

Initiate 2-Way Voice with Video Doorbell Independently

End users can initiate 2-way voice when using a Clare Video Doorbell even if the doorbell was not rung. Previously, this was only possible if the doorbell was rung and answered from the panel.

Doorbell Answered Notification on Accessory Devices

When a Clare Video Doorbell call is answered on the ClareOne Panel or Auxiliary Touchpanel, a notice will be displayed on the other device and stop chiming.

Wi-Fi Connectivity Status

We have updated the connection success or failure status displayed on the panel when connecting to a Wi-Fi network to make it easier to tell if you have successfully connected to the network.

"Low Level" Siren Alert Audio Updated

The "Low Level" sound has been changed to stand out from the standard "Intrusion" siren sound.

Updated Zone Alert Chimes

Zone chimes have been updated to a more pleasant sound which we hope you will like!

Color Scheme Updated

The user interface color scheme has been fine-tuned in some areas to allow for better contrast.

Progress Bar When Updating Panel

End users will now see a progress bar when updating the panel firmware.

 

FusionPro_v4

Central Station Periodic Testing

Just as in the ClareOne Panel, the Periodic Central Station Testing has also been enabled in FusionPro, allowing dealers to change the setting from OFF to Daily, Weekly, or Monthly. This section will also display the last time a scheduled test message was sent and the next time a test is scheduled to be sent.

Technicians can also send a manual test message to verify that the central station has received it.

Quick Access to Camera Configuration Settings from NVR

You can now access the camera web console of cameras connected to an NVR using FusionPro in addition to the virtual host. This feature is only available if you are connected to the local network the NVR and cameras are connected to.

16 Channel NVR Support

We have introduced new driver support for the ClareVision 16 Channel NVR.

 

ClareHome_v5

Activity Log Search Field and Layout

We have updated the layout of the Activity Log to display additional information and added a search field allowing end users to search for specific events.

Longer Device Tile Names on Favorites Page

Device control tiles on the favorites page have been updated to allow longer device names and now span two rows, allowing end users to see more of the tile name for devices that have longer descriptions.

Updated "Add Tile" Screen

The layout has been updated on the "Add Tile" screen to also show more of the device name for devices with longer descriptions.

New Language Support: Spanish and Canadian French

We are excited to announce that the ClareHome App now supports Spanish and Canadian French language.

Added Silent Arming Capability

Just like the ClareOne Panel, end users can now arm their security silently with a new Silent Arming button from the security management screen. Please note, this only works with systems that use the ClareOne system.

Prevent Duplicate Tiles

Users will no longer be able to add duplicate tiles on their favorites page.

Music Popover and Music Control Changes

A new Group Volume slider has been added for supported speakers.
When using a music streaming service that doesn't support a specific control (i.e. song skip back button), that button will be disabled in the App for that streaming service.

Color Scheme Updated

The user interface color scheme has been fine-tuned in some areas to allow for better contrast.

Redesigned Popovers

Device popovers have been updated to include a close button (iOS devices only), and contain the device title within the box.

Add device popovers will automatically close once all devices have been added to the favorites screen.

Infostream Updates

Default text has been added to the Infostream page if no new updates are available.

Updated Device Category Names

Device category names have been updated to be more descriptive.


Resolved Issues and Engineering Notes
ClareOne:

Issue

Description/Resolution

 CLO-2939

Symptom

Manually adding a sensor on the ClareOne panel was no longer available.

Status

Sensors can be manually added on the ClareOne panel.

 CLO-3811

Symptom

Intermittently pulling up a video stream for a new ClareVision camera can lockup the panel, causing an automatic reboot.

Status

This issue has been resolved.

 CLO-3661

Symptom

The Wi-Fi Signal Strength on the panel is different than what is displayed in FusionPro.

Status

They are now both in synch and correct.

 CLO-3753
 CLO-3894

Symptom

Live video for NVR cameras cannot be displayed on the ClareOne panel.

Status

New Media Player support that allows new ClareVision NVR live streams to be viewable on the panel.

 CLO-3932

Symptom

AP Mode is reset to "Off" after recovering from a deep sleep when on battery.

Status

Now the AP Mode setting will recover and go back to the previous state after the panel is back on power.

 CLO-3889

Symptom

Tampering an zone that is configured with an entry delay will cause the ClareOne panel trigger the entry delay.

Status

Tampering an zone that is configured with an entry delay will immediately go into alarm.

 CLO-3934

Symptom

Panel auto update could occur while panel is armed or in alarm.

Status

Panel will not do an update if the panel is arming, armed, or in alarm.

 CLO-418

Symptom

The service update log was not getting cleaned up.

Status

Now service update log will adhere to the backup and cleanup logic that the other logs have.

 CLO-4032

Symptom

Screen and flicker if timeout setting is set to 10 seconds.

Status

Screen no longer flickers if timeout setting is set to 10 seconds.

 CLO-4089

Symptom

DNS was not caching entries.

Status

DNS caching is now enabled on the panels.

 CLO-4001

Symptom

Panel was prioritizing it's DNS entries over the APN's entries.

Status

Now the APN's entries are a higher priority than the Panel's entries. Panel entries are a backup.

 CLO-4078

Symptom

Memory leak in the panel's update service.

Status

Memory leak has been resolved.

 CLO-3714

Symptom

Wi-Fi configuration would slow down the panel UI.

Status

Wi-Fi configuration no longer effects the panel UI.

 CLO-3874

Symptom

No user feedback if failed password was entered when configuring Wi-Fi.

Status

The user is notified if the password for the Wi-Fi is incorrect.

 CLO-4029
 CLO-4030

Symptom

Ethernet connection could prevent the panel from going into deep sleep when on battery, reducing the battery life.

Status

Deep sleep will always occur when on battery.

 CLO-4135

Symptom

Panel journal logs not persisted.

Status

Panel journal logs are now persisted. Helps to debug infrequent field issues.

FusionPro:

Issue

Description/Resolution

 DDB-2669

Symptom

When editing the building type of an existing address on an account, the type would not update when leaving to another tab and returning to view the address.

Status

Now the building type is updated regardless of where the user navigates.

 DDB-2670

Symptom

Users with long email addresses would run past the edge of the screen on the Manage Users screen.

Status

Long email addresses are now truncated.

 DDB-2628

Symptom

When editing a Scene, if a user changed the icon but tapped back instead of Continue, the icon on the summary view would be updated, even though the change was not saved.

Status

Tapping the back button will revert the icon back to the original icon.

 DDB-2657

Symptom

The silent arm property should not have been visible to users in Fusion Pro under Advanced Settings of a ClareOne device

Status

Issue has been resolved.

 DDB-2664

Symptom

If a user suspended an account, then attempt to reactivate it, the option to activate wat not available until you refreshed the page.

Status

The activate option is now available without needing to refresh the page.

 DDB-2673

Symptom

Allow service plan to be searched in account list.

Status

The service plan column has been added to the account view options and can therefore now be searched.

 DDB-2678

Symptom

Adding a mini to an unconfigured account does not work

Status

Adding a CLIQ.mini to an unconfigured account would result in an error. The CILQ.minis can now be added to unconfigured accounts again.

 DDB-2718

Symptom

Display text on toggle buttons when the label and state are not clear

Status

Some settings on certain devices had ambiguous meanings for their toggle switch. The toggle switch now has text on each side of it to clearly identify which value is being set. An example of this is:

Contact Type property for Hardware Input Module, the options now read Internal and External

 DDB-2703

Symptom

Page does not load when navigating to Alarm Reporting Numbers.

Status

If a user navigated to the Alarm Reporting Numbers page for one company, then navigated to edit another company, the site would no longer respond. The issue has been fixed and the user can navigate freely.

 DDB-2672

Symptom

Security monitoring edit button issues.

Status

Fix security monitoring edit button

 DDB-2750

Symptom

Unable to disable monitoring for an offline controller.

Status

If the controller was not online, the edit button would not be enabled and in some cases the edit button was enabled when it should not.

 DDB-2768

Symptom

"Do This" steps in Actions took a long time to load.

Status

When editing an Action with many Do This steps in it, the descriptions for each step would load with a long delay. The delay has been removed and the step descriptions should load quickly.

 DDB-2731

Symptom

New staff does not show until the page is refreshed

Status

When a new staff member has been added to a company, the user was not shown in the list until the page was refreshed

 DDB-2758

Symptom

Account list loading issue

Status

After editing certain accounts, returning to the account list would result in the list not loading. The account lists should now load in these instances.

ClareHome App:

Issue

Description/Resolution

 DAP-1400

Symptom

Offline Thermostats show normal favorite tile with temperature as "--".

Status

Show specific offline thermostat tile.

 DAP-1541

Symptom

NVR tile tap does not deep link to ClareVision correctly.

Status

NVR tile tap will open ClareVision and go to the correct camera.

 DAP-1425
 (Android)

Symptom

PIN entries show in blue when disarming an alarmed panel.

Status

PIN entries show in white when disarming an alarmed panel.

 DAP-1449
 (Android)

Symptom

Activity log events are not refreshed after navigating back from other submenu when user uses specific filter search.

Status

 Activity log events are always refreshed after navigating back from another screen.


Last Updated:
10/06/2021