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FusionPro FAQs

FusionPro FAQs Index

What is FusionPro?

Does FusionPro replace Fusion?

Will more drivers be moved to FusionPro over time?

Will projects created in FusionPro show up in Fusion?

Can I see changes made to the system by my customer in FusionPro?

How is FusionPro administered? Can I add / delete users?

Does FusionPro support permissions?

Does FusionPro support nested dealers? (dealer of dealer)

What is the cost of FusionPro?

What does Clare manage in terms of security alarm reporting? Can I use my own preferred central station?

What are the available service plans and what are my costs?

Do any central stations provide Clare service / central station packages?

Does the ClareOne panel support LTE only connections?

 


What is FusionPro?

FusionPro is Clare’s unified dealer backend tool.  It provides the following services:

  • Account creation - Set up the customer’s basic account data and contact information.
  • Service activation - Select the monthly service offering you will provide to the customer.
  • Device activation and troubleshooting - activate sensors, Z-Wave devices, cloud connected devices, cameras, lighting systems, shading systems and more. Robust troubleshooting tools allow you to drill down to specific device parameters locally or remotely to better understand the operating condition of the system.
  • Scenes, Schedules, Notifications and Automation - review customer created rules or rules created by your technical staff - locally or remotely.
  • Testing - complete test tools that provide insight into cloud connectivity, and signal performance parameters for the LTE, Z-Wave, WiFi and RF radios. Test results can be exported for archival purposes.
  • Onboarding - checklists for customer onboarding steps and automatic email generation for customer facing ‘how to’ videos.
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Does FusionPro replace Fusion?

Over time, FusionPro will completely replace Fusion.  Fusion, today, is a very powerful configuration and provisioning tool that supports hundreds of third party devices.  At launch, FusionPro will support most of the commonly used devices in production applications. Fusion will, however, remain accessible via a link in the devices tab in FusionPro.  Once a device is added via Fusion and the project deployed, the device will appear in FusionPro for reference only. ^Top

 

Will more drivers be moved to FusionPro over time?

Yes!

Clare will migrate drivers over time based upon dealer input. ^Top

 

Will projects created in FusionPro show up in Fusion?

Yes! 

Legacy Fusion automatically syncs to any ClareOne panel as changes are made to the configuration whether by the dealer via FusionPro or the homeowner via the Clare mobile app. ^Top

 

Can I see changes made to the system by my customer in FusionPro?

Yes!

The user can add automation devices, create scenes, schedules, notifications and automation rules from the Clare mobile application.  Any changes made by a user are instantly viewable via FusionPro. ^Top

 

How is FusionPro administered?  Can I add/delete users?

FusionPro is a dealer administered backend portal.  You may add/delete/edit users at any time. ^Top

 

Does FusionPro support permissions?

Yes!

Fusion Pro has multiple permission levels from administrator to technician with varying access permissions.  ^Top

 

Does FusionPro support nested dealers?  (dealer of dealer)

Yes!

FusionPro supports nested dealers.  Nested dealers can be multilayer (dealer of dealer of dealer).  The sub-dealer can see / edit projects within his tenant space. The master dealer can see/edit all projects.^Top

 

What is the cost of FusionPro?

FusionPro is FREE.  You may add as many projects/users as you like.  ^Top

 

What does Clare manage in terms of security alarm reporting?  Can I use my own preferred central station?

Clare manages alarm traffic from a qualifying event via a secure tunnel to over 80 central stations across the country. You may choose your preferred station from our list of supported partners.  ^Top

 

What are the available service plans and what are my costs?

There are four service plans available

  • Basic Interactive 
    Full control over all of Clare’s smart home features
    Homeowner created scenes, schedules, notifications, & automations
    Excludes security features
    No time limits
  • Clare Interactive 
    Full control of Clare’s smart home automation and security
    Self-monitor security using push notifications, email, and text
  • Clare Interactive Plus 
    Enables central station alarm reporting over the homes’ IP network
    Includes the option to self-monitor
  • Clare Interactive Plus LTE 
    Incorporates LTE for alarm delivery backup

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Do any central stations provide Clare service / central station packages?


Yes!

Acadian in Lafayette, LA offers Clare service/central station bundled packages. 

Call: 844.652.3093

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Does the ClareOne panel support LTE only connections?

Yes, with limitations. 

No local device connections can be made other than Z-wave devices and no live video services will be delivered via the ClareHome application.  Performance and response time will be impacted as well. We strongly recommend an ISP connection for enhanced user experience and reliability. ^Top