1. Help Center
  2. Product Information
  3. ClareVision Plus App, Cameras, and NVRs

CVP Cameras and CV NVRs Sub-Stream Resolution Compatibility Tech Bulletin

Introduction

ClareVision (CV) NVRs do not support the default ClareVision Plus (CVP) sub-stream resolution when viewing CVP cameras with the CVP App. This affects both iOS and Android smart devices. To use a CVP camera with a CV NVR, you must lower the CVP device’s default sub-stream resolution.

Lowering the sub-stream resolution for CVP cameras

Modifying the CVP device’s sub-stream requires direct access to the CVP camera. Access the camera using Virtual Host or the camera’s IP address.

Notes

  • You will need both the camera and NVR’s login credentials when using Virtual Host. If you are not using Virtual Host, you will need the CVP Camera’s credentials.
  • Use a recommended web-browser: Internet Explorer, Mozilla Firefox, or Safari.

To modify the CVP device’s sub-stream using Virtual Host:

Note: Use Virtual Host when the camera is plugged directly into the NVR.

1. Access your NVR in a web browser, and then login using the set credentials.

2. Browse to Advanced.

Configuration > Remote Configuration > Network Settings > Advanced

1-VIRT~1

3. Select the Enable Virtual Host check-box, and then click Save.

2-VIRT~1

4. Browse to IP Camera.

Configuration > Remote Configuration > Camera Management > IP Camera

IP camera

5. Click the IP Camera’s Connect Link.

IP camera - click link

6. The link opens in your default browser.

Login with the camera’s set credentials.

Note: The camera’s credentials are created during the camera’s initial setup and may be different from the NVR’s credentials.

7. Browse to Video.

Configuration > Video/Audio > Video

select video

8. Set the Stream Type drop-down to Sub Stream, select the lowest available resolution, and then click Save.

select stream type

9. Browse to Upgrade & Maintenance.

Configuration > System > Maintenance > Upgrade & Maintenance

upgrade and maintenance

10. Click Reboot, and then repeat steps 1 through 10 for each CVP device connected to the CV NVR.

reboot

11. Verify that all streams are viewable in the ClareVision Plus App.

To modify the CVP device’s sub-stream using the camera’s IP address:

1. Access your camera in a web browser, and then login using the set credentials.

Note: The camera’s credentials are created during the camera’s initial setup and may be different from the NVR’s credentials.

2. Browse to Video.

Configuration > Video/Audio > Video

select video

3. Set the Stream Type drop-down to Sub Stream, select the lowest available resolution, and then click Save.

select stream type

4. Browse to Upgrade & Maintenance.

Configuration > System > Maintenance > Upgrade & Maintenance

upgrade and maintenance

5. Click Reboot, and then repeat steps 1 through 5 for each CVP device connected to the CV NVR.

reboot

6. Verify that all streams are viewable in the ClareVision Plus App.

Full PDF - CVP Cameras and CV NVRs Sub-Stream Resolution Compatibility Tech Bulletin