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      CVP Cameras and CV NVRs Sub-Stream Resolution Compatibility Tech Bulletin

      Introduction

      ClareVision (CV) NVRs do not support the default ClareVision Plus (CVP) sub-stream resolution when viewing CVP cameras with the CVP App. This affects both iOS and Android smart devices. To use a CVP camera with a CV NVR, you must lower the CVP device’s default sub-stream resolution.

      Lowering the sub-stream resolution for CVP cameras

      Modifying the CVP device’s sub-stream requires direct access to the CVP camera. Access the camera using Virtual Host or the camera’s IP address.

      Notes

      • You will need both the camera and NVR’s login credentials when using Virtual Host. If you are not using Virtual Host, you will need the CVP Camera’s credentials.
      • Use a recommended web-browser: Internet Explorer, Mozilla Firefox, or Safari.

      To modify the CVP device’s sub-stream using Virtual Host:

      Note: Use Virtual Host when the camera is plugged directly into the NVR.

      1. Access your NVR in a web browser, and then login using the set credentials.

      2. Browse to Advanced.

      Configuration > Remote Configuration > Network Settings > Advanced

      1-VIRT~1

      3. Select the Enable Virtual Host check-box, and then click Save.

      2-VIRT~1

      4. Browse to IP Camera.

      Configuration > Remote Configuration > Camera Management > IP Camera

      IP camera

      5. Click the IP Camera’s Connect Link.

      IP camera - click link

      6. The link opens in your default browser.

      Login with the camera’s set credentials.

      Note: The camera’s credentials are created during the camera’s initial setup and may be different from the NVR’s credentials.

      7. Browse to Video.

      Configuration > Video/Audio > Video

      select video

      8. Set the Stream Type drop-down to Sub Stream, select the lowest available resolution, and then click Save.

      select stream type

      9. Browse to Upgrade & Maintenance.

      Configuration > System > Maintenance > Upgrade & Maintenance

      upgrade and maintenance

      10. Click Reboot, and then repeat steps 1 through 10 for each CVP device connected to the CV NVR.

      reboot

      11. Verify that all streams are viewable in the ClareVision Plus App.

      To modify the CVP device’s sub-stream using the camera’s IP address:

      1. Access your camera in a web browser, and then login using the set credentials.

      Note: The camera’s credentials are created during the camera’s initial setup and may be different from the NVR’s credentials.

      2. Browse to Video.

      Configuration > Video/Audio > Video

      select video

      3. Set the Stream Type drop-down to Sub Stream, select the lowest available resolution, and then click Save.

      select stream type

      4. Browse to Upgrade & Maintenance.

      Configuration > System > Maintenance > Upgrade & Maintenance

      upgrade and maintenance

      5. Click Reboot, and then repeat steps 1 through 5 for each CVP device connected to the CV NVR.

      reboot

      6. Verify that all streams are viewable in the ClareVision Plus App.

      Full PDF - CVP Cameras and CV NVRs Sub-Stream Resolution Compatibility Tech Bulletin