We have had several reports of ClareVideo Doorbell’s having power issues in the field. The Clare Video Doorbell requires a minimum of 15.5VAC @7Watts for operation.
The ClareVideo Doorbell is not receiving the correct amount of power. If you experience the below symptoms, check the voltage.
Note: Some of the above symptoms can also be caused by other device issues, such as network performance or misconfiguration in the ClareVision Plus App (user is logged out, deleted device, App communication problem). See the complete LED status chart below.
If the ClareVideo Doorbell is not in the 15.5VAC to 28VAC range, check the transformer and wires. The transformer may be weak/damaged, or there may be resistance on the wires caused by wire damage. age, or length.
We recommend replacing the transformer and wiring to your ClareVideo Doorbell.
Note: Replacing the transformer requires the user of a licensed electrician. The electrician can help further troubleshoot electrical and power issues.
If you are still experiencing ClareVideo Doorbell issues, see the Clare Controls Knowledge Base or contact a ClareCare representative.