The doorbell rings when the power goes out and comes back on.
Yes. The doorbell requires a password to be created for activation. When the doorbell camera is used with ClareHome and is connected to the network, the doorbell password is defaulted to Secure7519. The user gets an error when trying to activate with a password, as it has already been activated by ClareHome. The user must close the error and then proceed using the ClareVision Plus App. The home owner/dealer can change the password from the camera's web UI and in fusion.
Yes. The doorbell camera and the CLIQ controller must be on the same network for the camera to auto-discover.
Yes. To change the username and password of the doorbell camera you must use the camera's web UI. To access the web UI, login in with the default username (clareadmin) and password (sercure7, or auto-discovered with ClareHome, Secure7519).
This feature is being incorporated into the App and will be available in future versions.
You must access the camera's web UI. To access the web UI, login in with the default username (clareadmin) and password (sercure7, or auto-discovered with ClareHome, Secure7519).
Yes! The doorbell camera works with all ClareVision Plus and Legacy ClareVision NVRs. See Using a ClareVideo Doorbell with a ClareVision Plus or Legacy NVR (DOC ID 1598).
The doorbell camera supports ONVIF and should work with 3rd party NVRS as well.
Currently snapshots are not supported in ClareHome.
Snapshots in ClareVision Plus are supported.
The snapshot in the ClareVision Plus App is a snapshot from the last time you opened the selected stream, it is not from the last time you open the App. Therefore, when you launch the App for the first time, there is no snapshot on the camera.
The doorbell works with most mechanical doorbell chimes and 16-24VAC transformers.
The Clare Video doorbell's voltage information is as follows:
The doorbell is IP54 rated for direct rain water. It is not recommended to pressure wash the doorbell camera.
We are adding a small spacer and wedge to the doorbell packaging at no additional cost in early Q3.
The spacer allows easy extension of the existing wiring and hiding the 2 provided connectors.
The wedge allows the doorbell to mounted at a slight angle to prevent IR flashback if it is installed directly next a wall or protruding door trim.
With the wedge and spacer, the doorbell can be mounted using the existing holes from a traditional doorbell button.
In order to share a doorbell camera with multiple mobile devices, they must all be logged into the same ClareVision Plus account. You are unable to add a doorbell to multiple user accounts for security reasons.
If the camera firmware needs to be updated, there is a blue dot next to the App icon. Once the App is open, the camera that needs to be updated will have a blue dot next to its name. Follow the prompts in the App to update.
If there is not blue dot, the device is up to date.
Note: This blue dot signifies that attention is needed. Follow the blue dots as they appear to get to the issue.
Make sure the doorbell is in pairing mode.
This is an easy step to forget. The only indication that the doorbell is in pairing mode is the voice annunciation from the doorbell itself, which can be easily missed. If the doorbell is left with no activity for 90 seconds, or the doorbell does not detect a compatible network, it exits and announces that it is no longer in pairing mode.
The is not yet connected to the doorbell so it cannot tell if it is still in pairing mode. The App allows you to proceed in the adding process to the next screen.
If the doorbell is not added at the end of this process, reboot the doorbell (holding the Mode button down until it announces it is rebooting), and then repeat the process, ensuring that the device is in pairing mode.
If the doorbell does not connect, please check each of the following items.
The symptom is predictable - when you press the video doorbell button, the device reboots. This is a sign of low power.
Remove the doorbell, and then measure the voltage at the doorbell location. If that voltage is under 15VAC, replace the transformer.
When the doorbell camera does not scan the QR code displayed on a users smart phone, try the following steps.
1. Take a screen shot of the QR code.
Note: Commonly a screenshot it taken by holding the power and home buttons down at the same time, but this varies per smart device. See your phone's manual on the exact steps.
2. Brows to the phone's gallery, and then tap on the QR code screenshot.
3. Zoom in on the QR code, and then hold the phone up to the doorbell camera.
4. The doorbell camera now scans the QR code.
1. Access the phone's display settings, looking for the option for screen zoom and font.
2. Note: This varies per smart device, see your device's documentation.
3. Select the highest zoom setting.
4. Re-scan the QR code.
If you are not sure where you are in the adding process, look at the LED status on the doorbell.
The best option is a factory reset. Push and hold the Mode button until the doorbell announces that it is rebooting the device. Once the CVD starts rebooting, delete the CVD from the App, and then start over
Make sure the CVD is NOT in the App, if it is, delete it. Press and hold the Mode button until it announces it is in pairing mode/can be configured.