This bulletin is to notify Clare Controls customers of an issue found with PulseWorx PIM-R devices that are integrated into a ClareHome system.
A small number of Clare Controls customers have reported a buzzing sound in the PulseWorx PIM-R devices that were integrated into their ClareHome systems. In addition, the ClareHome UI fails to properly update and display a new state when a light is changed at the switch. Clare Controls has conducted a detailed analysis of the devices and has concluded that:
These issues have been corrected and a change to the ClareHome system will be distributed when our internal testing is completed. In the meantime, we recommend a workaround solution to correct this problem.
Note: For more information about working with PulseWorx devices in Fusion, see PulseWorx Integration Release Notes (Doc ID 312 Rev 02).