Honeywell TCC Offline: New EULA Acceptance Required


Honeywell TCC thermostats appear offline and are not operational in the ClareHome app due to a new Honeywell End User License Agreement (EULA).


The user must access their Honeywell TCC account and sign the new EULA, re-enabling ClareHome use.

To re-enable the Honeywell TCC thermostats:

  1. Browse to the Honeywell TCC portal.
  2. Log in to the account associated with the TCC thermostats.
    The user is immediately presented a new EULA.

    eula - popup
  3. Read the agreement, select the checkbox, and then tap Accept.

    The thermostats are now operational and appear in their correct state in the ClareHome app.

    Note: If the thermostat remains offline on the Honeywell website, further troubleshooting may be required.


Full PDF- Honeywell TCC New EULA Acceptance Required Tech Bulletin (DOC ID 1891)