Install Assist Best Practices Product Bulletin

Introduction

The Install Assist App is an installer tool that helps the technician add Z-Wave devices quickly without internet connection or creation of a Fusion project. Using Install Assist Z-Wave devices can be paired and connected to a home system before the home is finished or occupied.

This document contains information on the use and best practices to successfully use the Install Assist App.

Notes

  • Creation of a Fusion project is still required for Tech Support and dealer troubleshooting.
  • Install Assist is only compatible with CLIQ.minis with a 03/13/17 or newer build date. If you do not have a CLIQ.mini with this build date, you must update the CLIQ.mini to add Z-Wave devices to the home network.

Compatible CLIQ devices

Verifying the CLIQ.mini is compatible

The CLIQ.mini’s have a new sticker on the label denoting that they are compatible with the Install Assist App, see Figure 1.

Figure 1

circled label 1

Upgrading the CLIQ.mini for use with Install Assist

If the CLIQ.mini does not have the sticker on the label, or a build date of 03/13/17 or newer, it cannot be used with the Install Assist App until it is upgraded.

Note: Upgrading the CLIQ.mini requires internet connection. If the CLIQ.mini is going to a site with no internet, it must be upgraded before use on site.

To upgrade the CLIQ.mini using a wired connection:

1. Connect an Ethernet cable to the CLIQ.mini and the PoE (Power over Ethernet) port of the supplied PoE injector.

2. Connect a second Ethernet cable to the PoE injector (LAN port), and then connect the other end to the router.

3. Connect the PoE power adapter to the PoE injector, and then plug in the power source.

4. Wait for the CLIQ.mini’s LED to turn solid blue.

5. Wait for the CLIQ.mini upgrade process to finish.

During this process, the CLIQ.mini’s status LEDs flash red and blue. When finished, the LEDs turn and remain solid blue. Once the LED is solid blue, wait 5 minutes.

To set the CLIQ.mini in AP mode:

1. Locate the recessed push button on the CLIQ.mini.

CLIQ.mini back side 1

2. Insert the paper clip (included in the box), pressing the button down and holding for 20 seconds.

paper clip 1

3. Remove the paper clip and observe the LED behavior. The CLIQ.mini’s LED indicators alternate red and blue signifying it has entered the reboot state.

4. Once the CLIQ.mini boots and the LED flashes red in .5 second intervals, it is in AP mode. The mini is now compatible with Install Assist.

Fusion project

Creating a Fusion project

Install Assist allows the user to add devices to the home’s CLIQ.mini without an existing Fusion project. However, a project must be created in association with each CLIQ.mini. This project is for troubleshooting and advanced Fusion purposes. To access a CLIQ.mini, the UUID must be available. This UUID is stored in the Fusion project.

Once the CLIQ.mini is programmed using Install Assist, when the mini comes online, it syncs with Fusion and enables remote access. This allows the dealer to remotely troubleshoot as needed.

Note: If the project is not created, technical support cannot access the CLIQ.mini to perform troubleshooting steps. Without the project, the dealer or installer must access the customer home and retrieve the UUID.

Fusion Configuration Tool Admin Guide (DOC ID 069)

Other

For more information regarding the Install Assist App, see the Install Assist App Release Notes (DOC ID 1535) and the Install Assist: Compatible Devices Product Bulletin (DOC ID 1564).

Full PDF - Install Assist Best Practices Product Bulletin (DOC ID 1572)