Honeywell TCC Offline: New EULA Acceptance Required

Issue

Honeywell TCC thermostats appear offline and are not operational in the ClareHome app due to a new Honeywell End User License Agreement (EULA).

Solution

The user must access their Honeywell TCC account and sign the new EULA, re-enabling ClareHome use.

To re-enable the Honeywell TCC thermostats:

1. Browse to the Honeywell TCC portal.
   https://mytotalconnectcomfort.com/portal
2. Log in to the account associated with the TCC thermostats.
   The user is immediately presented a new EULA.
   
   
3. Read the agreement, select the checkbox, and then tap Accept.
   
   
   The thermostats are now operational and appear in their correct state in the ClareHome app.
   

   Note: If the thermostat remains offline on the Honeywell website, further troubleshooting may be required.

Full PDF- Honeywell TCC New EULA Acceptance Required Tech Bulletin (DOC ID 1891)