ClareOne FAQs

ClareOne FAQs Index

General Faqs

What is the ClareOne Panel?

What ‘backend’ does the ClareOne panel work with?

Is the ClareHome automation software included in the ClareOne panel?

Where can I purchase the ClareOne panel and sensors?

Are there any configuration options for the ClareOne Panel?

How many zones and users does the ClareOne panel support?

Does the ClareOne have an optional external cellular antenna?

What is the range of the RF sensors? Is there an optional repeater?

Is there a wired sensor input module and does it support life safety devices?

How long will the ClareOne battery last?

How long will it take to recharge a fully depleted battery?

Can I setup the ClareOne panel if there is no internet in the home?

How many partitions does the ClareOne panel support?

Is there an auxiliary keypad?

What are the siren options for the ClareOne panel?

Does the ClareOne panel support 2-way voice?

How many devices does the ClareOne panel support?

Does the ClareOne panel support promotional videos for use in model homes or newly constructed homes?

Does the ClareOne panel support Live View for cameras and the video doorbell?

Does the ClareOne panel support intercom features with the video doorbell?

Are there differences between the mobile application and the ClareOne panel user interface?

Can the ClareOne Panel be installed on LTE only?

How exactly does the LTE failover portion of the ClareOne panel work? What providers can I use?

How are updates managed?

Is there a cost for the updates?

Is there a way for a dealer to put their own brand on the panel?

What is the warranty?

Does the ClareOne Panel work with Google Home?

Installation and connections

What are the installation options for the ClareOne Panel?

What connection options are available?

How are Ethernet connections made?

Where should the ClareOne panel be installed?

Can I install more than one ClareOne panel in a home?

Sensors

What type of sensors does the ClareOne panel support?

Can you create custom zone names?

Are the sensors encrypted?

Is there a way to test the motion detection range?

Does the ClareOne panel support the legacy Clare sensors?

Third Party Integrations

How does the ClareOne panel integrate with Control4?

Does the ClareOne panel support OvrC?

Smart Home Features

What smart home/security controls will be available?

What specific devices can be integrated with the ClareOne panel?

How are new drivers added to the Clare system?

Can scenes, schedules, notifications and automation services be applied to all of these devices?

Are the tools provided to the user and the dealer the same for automation?

Can homeowners add their own smart home devices?

General FAQ’s 

 

What is the ClareOne Panel?

ClareOne is redefining what it means to live in an intelligent home. The panel sets the bar by combining professional wireless security with full-featured home automation into a single, robust touch-panel. The panel features built-in Amazon Alexa voice control, a slim contemporary form factor, LTE radio, Wi-Fi, Ethernet, 433MHz radio, and Z-Wave Plus allowing integration with hundreds of today’s most popular products. ^Top

What ‘backend’ does the ClareOne panel work with?

The ClareOne panel works with Clare’s backend which includes:

  • FusionPro:  provisioning, account management and troubleshooting portal
  • ClareNet:  highly secure backend network connections to mobile applications, third party cloud connected systems (e.g. Honeywell) and central stations.

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Is the ClareHome automation software included in the ClareOne panel?

Yes!

The full Clarehome automation software suite is embedded in every ClareOne panel.  While the full automation software suite is provided, we have removed device drivers for entertainment systems products and remote controls.  (e.g. televisions, surround receivers, set-top boxes etc). We expect dealers will add the robust Control4 platform for installations with those requirements. ^Top

 

Where can I purchase the ClareOne panel and sensors?

The ClareOne panel is available in the U.S exclusively at SnapAV and it’s network of distributors. Contact Clare for orders outside the U.S. ^Top

 

Are there any configuration options for the ClareOne Panel?

No. 

The panel comes ‘everything included’.  All radios, wired interfaces, power supplies and ethernet adaptors come standard with every panel. ^Top

 

How many zones and users does the ClareOne panel support?

The ClareOne panel supports up to 128 security zones and 99 users. ^Top

 

What type of cell radio does ClareOne utilize?

ClareOne utilizes a Verizon compatible 4G LTE module and SIM card.  Carrier coverage can be checked at: https://www.verizonwireless.com/featured/better-matters/

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Does the ClareOne have an optional external cellular antenna?

No. 

The ClareOne does not have an external cellular antenna option. 
You may use a micro cell tower / LTE booster from Verizon to enhance LTE signal strength. ^Top

 

What is the range of the RF sensors? Is there an optional repeater?

The range for the RF sensors is greater than 1000 feet open air.  There will be an RF repeater in early Q3 2020. ^Top

 

Is there a wired sensor input module and does it support life safety devices?

There is a 16 zone wired to wireless takeover module scheduled for release in Q2.  The 16 zone wired input module supports the following :

  • 14 standard input zones
  • Normally open (NO), normally closed (NC) contacts are supported as well as powered zones (e.g. PIR, glass break)
  • 2 dedicated two-wire smoke detector zones with support for up to 10 two-wire smoke detectors per zone (supports 2W-B, 2WT-B, 2WTA-B only).  These two zones do not support CO detectors.
  • One onboard siren relay rated 60VDC @1A
  • 12VDC output rated at 500ma

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How long will the ClareOne battery last?

The ClareOne panel is ETL listed to UL1023 and UL985 and is certified to last 24 hours in case of power outage.  The actual battery life could vary depending upon activity during the power outage. The ClareOne mobile application access shuts down after 4 minutes of power-outage. ^Top

 

How long will it take to recharge a fully depleted battery?

It will take approximately 4 hours to recharge a fully depleted battery. ^Top

 

 

Can I setup the ClareOne panel if there is no internet in the home?

Yes!

The ClareOne panel features an ad hoc  network mode that allows for pairing and programming of smart home devices without a local internet connection. Security devices may be setup without an internet connection or an ad hoc  network. ^Top

 

How many partitions does the ClareOne panel support?

One.  We expect to update the panel in the future to support multiple partitions via an OTA (over-the-air) update. ^Top

 

Is there an auxiliary keypad?

Yes!

The CLR-CS-CHT-10 is an auxiliary keypad that supports nearly all home automation features found in the ClareHome mobile application as well as local security keypad features.  The ClareOne panel has no practical limit to the number of supported CLR-CS-CHT-10’s. ^Top

 

What are the siren options for the ClareOne panel?

The ClareOne panel supports the following siren options:

  • Onboard siren rated at 88dB at 3 meters. Hardwired sirens via the siren port located in the battery compartment
  • Optional wireless siren rated at 105dB at 3 meters (CLR-C1-SRN)
For more siren information, see ClareOne Wired Siren Integration Notes (DOC ID 1936).

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Does the ClareOne panel support 2-way voice?

Yes ^Top

 

How many devices does the ClareOne panel support?

There is no practical limit to device support in the ClareOne panel other than the Z-Wave limit of 232  devices and the RF sensor limit of 128 devices. ^Top

 

Does the ClareOne panel support promotional videos for use in model homes or newly constructed homes?

The ClareOne panel will support, shortly after launch, an informational screen where the dealer may load contact/next steps information.  The panel may be locked out so the only screen the new homeowner will see is the contact/next steps screen. In future releases the panel will support remotely loaded promotional videos for use in model homes and spec homes. ^Top

 

 

Does the ClareOne panel support Live View for cameras and the video doorbell?

Live View is supported at release in the ClareHome application, the ClareOne panel will support Live View for the cameras and video doorbell in Q3 2020. ^Top

 

Does the ClareOne panel support intercom features with the video doorbell?

The ClareOne panel will support video intercom features with the Clare Version 3 video doorbell in Q3. (CLR-CVP-B3DB50-ODIW) ^Top

 

Are there differences between the mobile application and the ClareOne panel user interface?

Unique to the Clare systems is the unification of the user interfaces between the panel, auxiliary keypads and mobile interfaces.  While the scope of the interfaces may differ from release to release, we expect the user experience to be largely common across all. ^Top

 

Can the ClareOne Panel be installed on LTE only?

While the ClareOne Panel can be installed on LTE only, Clare STRONGLY recommends connection to the ISP via WiFi at a minimum (preferably ethernet). Your customer experience will be dramatically improved with an ISP connection as many third party device integrations require a local area connection and the response time of the ClareOne user interface is faster via ISP. Note the camera streams through ClareOne are not available over LTE. ^Top

 

How exactly does the LTE failover portion of the ClareOne panel work? What providers can I use?

When the ClareOne panel is connected to the ISP and the LTE radio is activated, the ClareOne panel will first attempt to communicate, whether alarm reporting or interactive services, via the ISP. Should the ISP service not be available, the ClareOne panel will automatically failover to the LTE radio for communication. Clare works exclusively with Verizon at this time. ^Top

 

How are updates managed?

Clare manages all updates using its robust over-the-air (OTA) services..  Typically, the rollout for major releases is sequenced as follows: the mobile apps that support the upcoming features / changes are released to the app stores.  Two to three weeks later, Clare’s cloud OTA system begins updating all installed automation controllers and ClareOne panels. The ClareOne panel uses a customer acceptance model (Update available, press here to accept).  Automation controllers such as the Cliq.mini auto-update without user input. Clare’s robust backend systems can detect any failed updates or downloads and Clare remedies those automatically. The good news is - you do not have to do anything! ^Top

 

Is there a cost for the updates?

No. 

All service plans, including the Basic Interactive plan (free) include updates. ^Top

 

Is there a way for a dealer to put their own brand on the panel?

Yes!

Dealers may purchase replacement branded lower face-plates for an additional cost. Minimum order quantities apply. ^Top

 

What is the warranty?

The ClareOne panel and related sensors are covered by a limited 2-year warranty.  ^Top

 

 

Does the ClareOne Panel work with Google Home?

Yes! 
ClareOne is compatible with Google Home. Learn More. ^Top

 

 

Installation and connections

 

What are the installation options for the ClareOne Panel?

The ClareOne Panel comes with a table top stand and wall mount bracket.  The power options for the ClareOne panel are very flexible. You may connect the included 12vdc power supply directly to micro USB port or remotely connect the 12VDC power supply via 22/2 security wire or CAT5/6 wire.  The panel will operate on voltages from 5VDC to 12VDC. The following are the distance limits by wire gauge:

  • CAT5 four conductor (two twisted conductors):  125 ft
  • CAT6 four conductor (two twisted conductors):  150 ft
  • 22g, two conductor:  100 ft

For more wiring options, see ClareOne Remote Power Technical Bulletin (DOC ID 1937).

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What connection options are available?

The ClareOne panel provides for ethernet, dual band WiFi and LTE connections.  We strongly recommend both an ISP connection (WiFi or ethernet) and LTE as an LTE only connection will impact local Smart Home integration options and overall system performance. ^Top



How are Ethernet connections made?

Ethernet connections are made via the included USB-C to ethernet adaptor.  The USB-C port is inside the battery compartment. ^Top

 

Where should the ClareOne panel be installed?

Installation location selection of the ClareOne panel is a balance between optimizing radio reception and customer convenience.  Locations such as the front entry-way or the garage entrance are commonly the optimal location for the panel. ^Top

 

Can I install more than one ClareOne panel in a home? 

One ClareOne panel is supported per local area network. If the home or business has multiple subnets, multiple panels may be installed (one per subnet).  ^Top

 

 

Sensors

 

What type of sensors does the ClareOne panel support?

The ClareOne panel supports all the necessary sensors to deliver a robust burglar and life safety service to your customers.  Sensors include: Door/Window (white and brown), Door/Window with built in shock detector, Door/Window with onboard contact sense, outdoor rated door/window, PIR detector, glass break detector, water detector, rate-of-rise heat detector, smoke/heat detector, and CO detector. ^Top

 

 

Can you create custom zone names?

Yes! 

You can customize all zones, see how here
^Top

 

Can you create custom zone names?

Yes! 

You can customize all zones, see how here
^Top

Are the sensors encrypted?

Yes!

All sensors are encrypted. ^Top

 

Is there a way to test the motion detection range?

Yes! 

The motion detector Walk Test allows the installer the ability to check the detection range.

To perform the motion detector Walk Test:

  1. Verify that the sensor is paired to the ClareOne panel.
  2. Remove the battery.
    See  The ClareOne PIR Motion Sensor Installation Sheet (DOC ID 1898), “To replace the battery.” 
  3. Press and hold the tamper switch while replacing the battery.
  4. Walk Test mode is now active.
  5. Walk around the desired detection area and verify that sensor can detect motion at the desired range/area.

    Notes

    • The LED flashes when the sensor detects motion.
    • The LED can be triggered every 10 seconds.
    • The sensor remains in Walk Test mode until the battery is removed and replaced.
  6. Remove and replace the battery.
    The sensor is now in normal mode. ^Top

Does the ClareOne panel support the legacy Clare sensors?

No. 

Sensors with part numbers starting with CLR-C1 are supported.  Legacy sensors with part numbers beginning with CLR-CS are NOT supported by the ClareOne panel. ^Top

 

 

Third Party Integration

 

How does the ClareOne panel integrate with Control4?

There is a certified Control4 driver for the ClareOne panel.  The panel and all sensors autodiscover into the Control4 system so you may arm, disarm and check sensor status directly from the Control4 mobile application.  In future releases, automation devices will also propagate to the Control4 platform automatically so your users may access any managed device from the Control4 mobile application. ^Top

 

Does the ClareOne panel support OvrC?

Yes!

The ClareOne panel will appear in your OvrC portal if added.  You can check online/offline status, firmware status and reboot the panel from OvrC. ^Top

 

Smart Home Features

 

What smart home/security controls will be available?

ClareONE features complete control of security, door locks, garage door operators, thermostats, shades, audio, gates, and many other devices. ^Top

 

What specific devices can be integrated with the ClareOne panel?

The ClareOne panel supports hundreds of devices as it runs the same ClareHome automation software as Clare’s automation controllers.

See ClareOne Panel Supported Devices (DOC ID 1939)


^Top

 

How are new drivers added to the Clare system?

New drivers added to the Clare system via the periodic OTA updates.  You will be notified when new device drivers are available and they will automatically appear in FusionPro. ^Top

 

Can scenes, schedules, notifications and automation services be applied to all of these devices?

While there are some minor exceptions, yes, Clare’s robust automation toolset works with integrated devices. ^Top

 

Are the tools provided to the user and the dealer the same for automation?

No. 

The end user tools are more limited in scope and are therefore simpler.  This was done by design. ^Top

 

Can homeowners add their own smart home devices?

Yes!

Clare understands the importance of allowing homeowners to continue to expand their smart homes into the future. Homeowners can easily add additional devices, configure their favorite scenes, create custom notifications, and even create an “if then when” automation event from the ClareHome App. ^Top