ClareOne Software Update - 10/30/2023

About This Update

Additionally, this update adds several highly requested features, various bug fixes, optimizations, and security improvements. We are also excited to reveal our upcoming ClareVision Smart Video Doorbell. We are confident you will love the changes we have made, and we look forward to hearing your feedback.

What's New

Coming Soon: ClareVision Smart Video Doorbell (CLR-V200-CVD)

We are excited to announce that a new Clare Video Doorbell is coming later this year! The ClareVision Smart Video Doorbell joins the ClareVision line of products and supports many great features customers are asking for, including NDAA compliance, full HD video, Smart Events with AI-assisted person detection, Wi-Fi connectivity, and much more.

The product will also feature full support with ClareOne. Answer or reject incoming doorbell rings, speak to visitors with full-two-way audio on demand or during a call, and access your smart home devices and scenes with the Quick Access tray without having to close the video stream on the ClareOne Panel. Users can even create automations that are triggered based on person detection. Stay tuned for more information in the near future!

Learn More

Release Notes

New Drivers, Integrations, and Upcoming Products:

Google Nest Pro Series Driver Support

We are excited to introduce Google Nest Pro Series device support for ClareOne and the ClareHome App. This highly requested integration will allow our Partners to add Google Nest Thermostats® to their projects. Additionally, we have added support for optional Google Nest Cam™ security cameras and Google Nest Wired and Battery Video Doorbells which can be enabled on any project with a one-time fee per device. Easily add your favorite Google Nest device to ClareOne from FusionPro. Simply navigate to the Add Device screen, select your desired Device Category and Device Type, then have your customer input their Google Home Login Credentials and grant access to their ClareOne system. Then simply navigate to the ClareOne Panel and ClareHome app and add the newly added device tile to the Favorites page.

Google Nest Thermostats

• All Google Nest Thermostats are supported in ClareOne.
• Users can control their Google Nest Thermostat from the ClareOne Panel and ClareHome app to manage their climate settings, including humidity, fan, and temperature.
• Users can include their Google Nest Thermostat in custom scenes, schedules, automations, and notifications.
• There are no fees associated with adding Google Nest Thermostats.
  
  

Google Nest Cam

• View live video from cameras on the ClareOne Panel and ClareHome App.
• Create automations that are triggered by motion or people detection events.
• Access the Quick Action tray while viewing a live stream to control security and smart home devices, and to launch scenes without having to close the feed.
• There is a one-time license required per camera to enable this integration.
  
  

• View live video from the Video Doorbell on the ClareOne Panel and ClareHome app.
• Answer or reject incoming calls on the ClareOne Panel (two-way audio is not available, users can only hear audio coming from the Video Doorbell).
• Create automations that are triggered by motion, people detection, or doorbell rings.
• Access the Quick Action tray while viewing a live stream to control security and smart home devices, and to launch scenes without having to close the feed.
• There is a one-time license required per device to enable this integration.
  
  

Related Article:

View Supported Google Nest Devices

For End Users:

Added the ability to manage Security Users to the ClareHome App

We have expanded the ability to add and manage security user types to the ClareHome App. Now, the ClareOne Master User can add, manage, and remove additional user types with arm and disarm restrictions. By default, all new users are assigned as "Permanent Users”. The ClareOne Master User can add additional users and restrict their access by defining the user as “Temporary User” or “Scheduled User”. They can also assign a specific name to each user.

• Permanent User: This is the default user type. The Permanent User’s PIN can be used 24/7 and is not limited by any schedule or expiry date.
• Temporary User: Temporary User: Temporary Users have full access for a specific period of time defined by a start and end date & and time, during which the PIN can be used.
  Example: Contractors, Airbnb customers, guests.
• Scheduled User: Scheduled Users have PINs with limited usage according to a set schedule. The schedule can be for specific days of the week and times of the day. Scheduled users do not have an expiry date.
  Example: Cleaning crew, landscapers, employees in a business.

Expanded ClareOne Master User capabilities on ClareOne

Improved Camera Streams on the ClareOne Panel

We have made several improvements when pulling up a live video stream of connected cameras, making the process faster and even more reliable.

Improved Account Linking when adding 3rd-Party Devices

We have improved the process for authorizing 3rd-party devices by now displaying a web browser when linking an account. Once the link is complete and ClareOne has authorization to control the device, the web browser will redirect back to the ClareHome app. This improvement allows for more reliable and easier account linking and authorization.

Improved ClareHome App Usability

This update allows the ClareHome app to resume from the last screen if the app goes into sleep mode or is pushed to the background tasks on the end users device. This allows for a quick relaunch of the previous active screen.

Partner Satisfaction and Efficiency:

Password Changing Security Improvement

We have removed the notice that would state an email is not in the system when attempting to change a FusionPro password. This message now states:

"Your request has been submitted. Reset instructions will be sent to the provided email address if there is a matching user account in FusionPro."

Google, Apple, and Facebook Sign-in Changes

We have started the first phase of removing Google, Apple, and Facebook sign-in options in FusionPro as an enhanced security precautionary measure. With this change, FusionPro users are prompted to update their sign-in email if they are using one of the social sign-in methods.

Improved Security

We take our Partners and their customers security seriously. For this reason, we have implemented several important security improvements to FusionPro. These enhancements do not impact Partners or end users.

Persistent Filters on Account List Page

Any set filters will persist, even when moving from a filtered Account List page into a specific account and navigating back to the Account List page. Logging out or closing the browser tab will default all filters to their normal settings.

Dark Mode

To be more consistent with our current theme and branding, as well as facilitate future improvements, the FusionPro user interface will only display in dark mode.

Bug Fixes and Performance Improvements

• We have resolved an issue that could remove a Primary User from an account when the account was suspended, but not added back when the account is reactivated.
• Mobile app users will now properly refresh when using the Move-in/Move-out wizard.
• Bug Fixes and Performance Improvements:
• Additionally, this update adds several important bug fixes, performance and stability improvements, and security enhancements.
• Resolved an issue that could cause a Panic Pendant or ClareOne Keyfob to display Zone Loss Supervisory.
• Resolved an issue were assigning a Silent Panic profile to the contacts on a door/window sensor with external contacts would not communicate a panic to the Alarm Monitoring Center.
• Fixed an intermittent issue where the Ethernet connection may not reconnect after a ClareOne Panel reboot.
• Fixed an issue where a zone which has "Bypassable" disabled will still auto-bypass when the ClareOne Panel is armed.

Last Updated: 10/30/2023