ClareOne Release Notes: v1.2.10/9.1.5

Item #

Description

CLO-2675

Changed the sound from “Panel Wall Tamper” to “Panel Tamper”.

CLO-2568
CLO-2567
CLO-2511

Redesigned thermostat popover to improve user experience on the ClareOne panel.

CLO-2691

Updated the ClareOne driver interface to speed message handling between the ClareOne and the Control4 system.

CLO-2571

Symptom:

Processing ClareOne panel events (e.g. zone open/close) by the Control4 processor could slow down to a point where the Control4 interaction with ClareOne was unusable.
Status:

ClareOne panel was updated so that, after network reconnection, it does not send erroneous messages to the Control4 panel every second causing the Control4 processor to slow down processing invalid messages.

CLO-2323

Symptom:

When the ClareOne Panel is in screen-cleaning mode, sometimes the easy-access pulldown menu could still be activated.

Status:

Made it so that the easy-access pulldown controls are not accessible during screen cleaning.

CLO-2489

Symptom:

When wireless zones lose power and/ or go offline they should generate a Zone Loss Supervisory on the ClareOne Panel for each lost zone. This should occur within 4 hours. An error in the RF radio firmware was causing some zones to not generate Zone Loss Supervisory until more than 4 hours had passed.

Status:

RF radio firmware has been updated such that EVERY zone which is no longer communicating with the ClareOne generates a Zone Loss Supervisory within 4 hours.

CLO-2580

Symptom:

The ethernet MAC Address on the “About” page was confusing to read.

Status:

Corrected display of MAC address.

CLO-2793

Symptom:

1.      The ClareOne panel would frequently and erroneously annunciate network fail messages. This was caused by the ClareOne panel attempting to check valid internet connectivity by checking connection to a single site.

2.      The ClareOne panel could get in a lock-up condition due to frequent and erroneous network failover attempts from one network connection type to another (e.g. WiFi to LTE).

Status:

1.      Network connectivity loss messages will only annunciate if the panel cannot communicate with the internet on any of the available network connection types (ethernet, WiFi, LTE) for 20 minutes, whereas it was previously annunciating the communication error message every time a network failover from one network type to another occurred.

2.      Network connectivity failover from one network connection to another will only occur if the currently used network connection cannot connect to three different DNS sites, rather than the single site used previously. This prevents unnecessary failover attempts from one network connection to another.

IN-58

Symptom:

Genie devices would sometimes become unresponsive until reauthorized either through the ClareHome App or the ClareOne Panel. This could potentially happen 24-48 hours after the controller has been offline.

Status:

Device authorization state is more stable, requiring much less user maintenance.

IN-124

Symptom:

A ClareOne Panel update could potentially cause Genie devices to go offline and not automatically recover.

Status:

The Genie driver has been updated to be more robust, ensuring devices become available immediately after an update.

IN-119

Symptom:

If a user has no thermostats online, a TCC Thermostat could not be added through FusionPro.

Status:

Offline TCC thermostats can now be authorized regardless of their current state, allowing them to become available for use when they come online.

IN-53

Symptom:

Ecobee devices would sometimes become unresponsive until reauthenticated either through the ClareHome App or the ClareOne Panel.

Status:

Device authorization state is more stable, requiring much less user maintenance.

IN-29

Symptom:

Honeywell Lyric thermostat devices would take up to 45 seconds to come online after authorization.

Status:

The Honeywell Lyric driver has been updated show as “online” immediately after authorization.

IN-94

Symptom:

The ClareOne Panel would occasionally crash without warning when operating on the same network as Sonos devices.

Status:

Updated the Sonos driver to prevent the acceptance of rapidly broadcast UPnP messages that could potentially overwhelm the ClareOne Panel.

IN-99

Symptom:

Sonos volume would be sporadically changed by Clare Controllers without user input.

Status:

Updated the Sonos driver to prevent volume adjustments without user input.

IN-104

Symptom:

The user would have to regularly reauthorize Honeywell Lyric devices.

Status:

Updated the Honeywell Lyric driver to use the latest Honeywell protocols to ensure a more consistent “authorized” and “online” state, requiring less maintenance from the user.

EPI-10392

Symptom:

The Activity Log in Clare apps would sometimes miss events (e.g. zone open/close). This happened because events were not always queued properly during a network outage and then sent entirely when the network connection was restored.

Status:

ClareHome Events are now queued properly during a network outage and sent to the devices’ Activity Log upon network reconnection.

EPI-10393
EPI-10353

Symptom:

The ClareOne panel connection to OvrC was unreliable under some network conditions. The ClareOne panel would show as Offline in OvrC when it should have shown as Online.
Status:

The ClareOne panel restarts the OvrC connection in the event of network loss/restoral and when network failover occurs from one network connection type to another (e.g. WiFi to LTE) allowing the ClareOne panel to reconnect with OvrC and show as Online. Further, the ClareOne panel provides all necessary information (DNS) to OvrC during the connection whereas this information was not always provided properly prior to this fix.