FusionPro is a major new back-end platform that will simplify and transform how you install and manage your Clare systems; it’s more productive, more secure and designed to facilitate your RMR.
FusionPro combines Fusion, Install Assist and ClareNet into one integrated platform.
Our goal with FusionPro is to streamline your business – from account generation to installation and post-installation support. All on ONE platform. All FusionPro. For your convenience, we developed FusionPro as a responsive web application, meaning you can run it on a mobile phone, a tablet or a laptop computer – it will automatically reconfigure itself based on the device you are using.
Now that you have a brief understanding of FusionPro,
What should you do next?
FIRST: Discover the tools we have made available for you to get up to speed on FusionPro:
SECOND: You now have complete control of your employee access rights.
Your team is already visible to you in FusionPro. Now would be a great time to check and update your team members and roles. If an employee is no longer with you, you can remove them from FusionPro. Note: some of your technicians may not have been added to your company when we migrated data to FusionPro, and you’ll need to add them individually. Easy, just click the blue Add Staff button to get started (example below).
THIRD: All your current accounts are now visible in FusionPro. Let's take a look.
Don’t worry, nothing specific to the operation and functionality of any of your accounts has been changed, and FusionPro is 100% transparent to your customers.
You will immediately see key advantages to having your projects in FusionPro – namely VISIBILITY!
See and manage all existing accounts quickly and easily:
FusionPro puts more information at your fingertips. On your main FusionPro screen, you’ll see a snapshot of your current accounts, including which are online and offline. Then you can drill into the details to determine, for example why an account is offline, and take corrective action.
At the individual account level, you can see customer info, service plans, attached devices (with their real-time status), and actions. You can filter accounts by status, service levels, name and a host of other attributes allowing you to quickly ascertain the status of your customer base.
From there, selecting a specific account gives you further visibility into system status, device status, service levels and more, including a link to Legacy Fusion (more on that later).
FusionPro is our direction for all our backend services. Here are a few key points you should know about FusionPro today:
FusionPro with New ClareOne Systems
Looking forward, FusionPro is the back-end for all ClareOne security and smart home installations. It’s an essential component in our One App, One Panel, One Platform ecosystem designed to help you delight clients with an easy and intuitive experience with the ClareHome App and the ClareOne Panel, while you leverage the new advanced management features of the FusionPro Platform. Be sure to read the ClareOne First Time Dealer Experience document before your first ClareOne installation. Watch for more information on the ClareHome panel and the new ClareHome app coming soon.
We’re excited, and think that you will be, too, when you see the new FusionPro!
FusionPro Tools:
Stay tuned for more updates!